The Lodge at Roseburg

Roseburg, Oregon

Last Updated: January 1, 2026

This Privacy Policy describes how The Lodge at Roseburg (“Hotel,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained through our website, booking systems, and guest interactions.

By using our website or services, you agree to this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

a. Information You Provide

            •          Name, address, email, and phone number

            •          Payment information (processed securely by third-party processors)

            •          Reservation details and stay preferences

            •          Communications with us (email, phone, messages)

b. Information Collected Automatically

            •          IP address

            •          Browser type and device information

            •          Website usage data (pages visited, booking flow interactions)

            •          Cookies and similar technologies

How We Use Your Information

We use personal information to to operate the website(s) and deliver the services you have requested, which may include to: Process reservations and payments; Communicate about bookings, stays, or inquiries; Provide guest services and customer support; Improve our website and services; Prevent fraud and ensure security; Comply with legal and regulatory obligations; To send you marketing or promotional materials.

Booking Engines & Payment Processors

Online reservations and payments are handled through third-party booking engines and payment processors. We do not store full credit card numbers. These third parties process your information according to their own privacy policies. The Lodge at Roseburg is not responsible for their data practices.

Cookies & Tracking Technologies

We use cookies and similar technologies to: Enable website functionality; Analyze website traffic; Improve user experience.  You may disable cookies through your browser settings, but some features may not function properly.

How We Share Information

We do not sell, rent or lease personal information or customer lists to third parties. We may share personal information with,  booking engines, payment processors and service providers assisting with operations.  We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Hotel or the site; (b) protect and defend the rights or property of the Hotel; and/or (c) act under exigent circumstances to protect the personal safety of users of the Hotel, or the public.

Data Retention

We retain personal information only as long as necessary to: Fulfill reservations; Meet legal, tax, or accounting requirements; Resolve disputes or enforce agreements

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

You may request to access personal information we hold about you; correct inaccurate information; request deletion(subject to legal obligations) by contacting us at the email address below.

Children’s Privacy

We do not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Email Communications

We may send transactional emails related to reservations or stays. Marketing emails, if sent, will include an option to unsubscribe.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and are effective upon posting.

Contact Us

If you have questions or wish to exercise your privacy rights, contact:

The Lodge at Roseburg

Roseburg, Oregon

Telephone: 541-673-7517